Information We Collect
We may collect the following categories of information to operate the Naseebi platform:
- Personal Information: Name, age, gender, religion, marital status, and similar profile details you provide.
- Contact Information: Email address, phone number, and location information you choose to provide.
- Profile Content: Photos, biography, preferences, and other information used for matchmaking.
- Usage Data: Information about profiles you view and features you use within the app.
- Interaction Data: Likes, matches, proposals, messages, and related in-app interactions.
- Device and Technical Information: Device type, operating system, app version, and similar technical data needed for security, crash diagnosis, push delivery, and reliable operation of the service.
- Customer Support Data: Information you submit through in-app support tickets, support chat messages, and optional support voice calls. This information is used only to resolve your support request.
How We Use Your Data
We use your information to:
- Create and manage your account and authenticate you securely.
- Provide matchmaking services and display relevant profiles within the app.
- Enable messaging and voice or video calling features.
- Operate our in-app customer support system, including support tickets, support chat, and support calls.
- Send important service updates and push notifications.
- Maintain platform safety through security monitoring, fraud prevention, and moderation.
- Diagnose crashes, fix bugs, and improve the reliability and performance of the app.
Face Data Privacy and Verification
To maintain authenticity and reduce fake profiles, Naseebi may require face verification as a one-time identity verification step. Face data is used only for verification purposes. Face verification data is not used for identifying users, advertising, analytics, or tracking purposes.
- We do not store your facial data or biometric information on our servers after verification is completed.
- Face data is not retained, shared, or stored by any third-party service providers.
- Verification is performed securely and temporarily only to confirm that the user is a real person.
- Naseebi does not retain, collect, or store biometric identifiers such as facial recognition templates.
- Face data is not shared with any third-party service providers and is used solely for the purpose of verifying the authenticity of user profiles.
- This process helps us maintain a safe and trustworthy matchmaking environment.
Legal Basis for Processing Data
We process your personal information based on:
- Your consent
- The necessity to provide matchmaking and related platform services
- Our legitimate interest in maintaining a safe, secure, and functional platform
- Compliance with applicable legal obligations
Data Sharing and Disclosure
We do not sell your personal information. We may share information only in the following limited circumstances:
- With trusted service providers that help us operate the app, such as cloud hosting, email delivery, push notifications, subscription management, crash reporting, and voice or video calling.
- With other users through your public profile and preferences, as needed to provide matchmaking services.
- When required by law, such as in response to a valid court order or other lawful request.
Except as described in this Privacy Policy, we do not share your personal information with third parties for their own independent purposes.
Tracking Practices and App Tracking Transparency
Naseebi does not perform tracking as defined by Apple's App Tracking Transparency framework.
We do not track users across other companies' apps or websites.
We do not collect the Apple Advertising Identifier (IDFA).
We do not share personal information with third-party advertisers or data brokers.
Because Naseebi does not perform tracking as defined by Apple's App Tracking Transparency framework, we do not request App Tracking Transparency permission.
Third-Party Services
We use a limited set of third-party service providers to operate core product features. These providers process information only as needed to deliver their services to us. They include:
- Apple App Store / StoreKit — app distribution and in-app purchases on iOS
- Google Play Services — app distribution and related platform services on Android, where applicable
- Agora — voice and video calling for matchmaking and customer support
- RevenueCat — subscription and in-app purchase management
- Firebase Crashlytics — crash reporting and app stability diagnosis
- Firebase Cloud Messaging — push notification delivery
- Cloud hosting providers — secure infrastructure and data storage
- Email providers — transactional and service-related email delivery
These third-party services have their own privacy policies, which you can review here:
These providers are used solely to operate Naseebi's own services, including account management, matchmaking, messaging, calling, customer support, subscriptions, crash reporting, and push notifications. Firebase Analytics is not used for advertising, tracking, or user profiling in this application.
Cookies and Similar Technologies
Our website may use cookies and similar technologies for the following purposes:
- Authentication and maintaining secure user sessions
- Security and fraud prevention
- Website performance and reliability
- Basic product improvement based on limited website usage information
You can control cookies through your browser settings. Website cookies are used only for authentication, security, performance, and improving the website experience.
Data Retention
We retain your personal data only for as long as your account remains active, or as otherwise necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
When you delete your account, your personal data is permanently removed from our active systems within a reasonable timeframe, except where retention is required by law.
First-Party Promotional Content
Naseebi may display first-party promotional content managed through our own administrative system. These promotions may include Naseebi features, subscriptions, events, announcements, or offers. This content is not provided by third-party advertising networks, does not use the Advertising Identifier (IDFA), and is not used for tracking purposes.
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption and secure servers
- Firewalls and access controls
- Access limited to authorized personnel
- Ongoing monitoring for suspicious activity
Account Deletion and User Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you
- Correct or update your information
- Delete your profile at any time through the app settings or by contacting us
- Opt out of marketing communications from Naseebi
To exercise these rights, contact us at info@naseebi.com.
Children's Privacy
Naseebi is intended only for users who are 18 years of age or older. We do not knowingly collect personal information from minors.
International Data Transfers
Your information may be stored and processed on secure servers located in different countries. By using Naseebi, you consent to such transfers in accordance with applicable law and this Privacy Policy.
Policy Updates
We may update this Privacy Policy from time to time. Material changes will be communicated through the app, website, or email, as appropriate. Continued use of Naseebi after an update constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at info@naseebi.com.
We are happy to help.